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Defense Red Switch Network (DRSN) Support Technician III with Security Clearance

RMentrasScott Air Force Base, IL🇺🇸United States

Why this role stands out

Advance your career in critical defense communications by leveraging your expertise to ensure network availability and provide vital situational awareness, all within a flexible hybrid work environment. If you thrive on solving complex network challenges and collaborating with diverse stakeholders to support essential missions, this role offers an exceptional opportunity for growth and impact.

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeHybrid
LocationScott Air Force Base, IL, United States
Microsoft ExcelMicrosoft OfficeMicrosoft PowerPoint

Job description

Primary Responsibilities

  • Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
  • Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  • Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
  • Proactively monitor network alarms across platform specific network management tools.
  • Support all customers to include providing global situational awareness support.
  • Verify that service has been restored upon resolution of all customer-initiated tickets
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
  • Proactively monitor network alarms across platform specific network management tools.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
  • Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
  • Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
  • Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Basic Qualifications

  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
  • Able to work in a 24×7 shift work environment.
  • Must have an active DoD Top Secret security clearance.
  • Requires general understanding of both voice infrastructure and IP network topologies.

Preferred Qualifications

  • Tech control facility or cyber transport experience
  • Circuit actions experience
  • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
  • Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
  • Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education and Experience

  • Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience.

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