ERP Functional & Technical Support

* Provide L2/L3 functional and technical support for Epicor ERP environments.

* Troubleshoot day-to-day ERP issues and identify root causes.

* Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.

* Analyze existing business processes and identify opportunities for process improvement.

* Support post-implementation stabilization and ongoing ERP enhancements.

* Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Epicor Implementation & Upgrade

* Participate in new Epicor implementations, upgrades, migrations, and rollouts.

* Analyze, design, configure, develop, test, and deploy Epicor solutions.

* Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.

* Support system conversions and legacy ERP modernization initiatives.

* Develop technical specifications and implementation documentation.

* Provide user training and knowledge transfer.

The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

* Develop and maintain Epicor customizations.

* Perform screen and form customizations.

* Develop and maintain:

* BPMs

* BAQs

* BAM

* Dashboards

* Business processes

* Global alerts

* Shop warnings

* Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.

* Work with C#, VB.NET and .NET technologies.

* Support Product Configurator and other Epicor technical components.

Reporting & Analytics

* Develop and maintain Crystal Reports and SSRS reports.

* Create complex queries, calculated fields, cross-tab reports and subreports.

* Develop dashboards and KPI/business-metric reporting.

* Convert existing reporting solutions between Crystal and SSRS where required.

* Support business users with reporting and data-analysis requirements.

Database & Performance

* Support Microsoft SQL Server and Progress databases.

* Perform SQL administration, indexing and performance tuning.

* Troubleshoot database and application performance issues.

* Analyze system bottlenecks and recommend improvements.

* Support high availability, disaster recovery and system continuity initiatives.

The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

Manufacturing & Supply Chain

* Work with manufacturing organizations to optimize ERP-supported business processes.

* Support:

* Manufacturing

* MRP

* Job Management

* Engineering

* Scheduling

* Shop Floor / MES

* Inventory

* Purchasing

* Order Fulfillment

* Barcode/handheld solutions

* Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.

* Identify opportunities to improve operational efficiency through ERP automation.

Project Management

* Lead or participate in Epicor implementation and enhancement projects.

* Manage project scope, schedules, budgets, resources and deliverables.

* Work with business and IT stakeholders across all organizational levels.

* Apply structured SDLC and project-management methodologies.

* Manage vendor relationships and coordinate technical and functional teams.

Required Qualifications

* Extensive hands-on experience with Epicor ERP / Epicor Kinetic.

* Strong combination of functional and technical Epicor expertise.

* Experience supporting manufacturing or service-oriented organizations.

* Strong experience with Epicor configuration, customization, implementation and production support.

* Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.

* Strong SQL/database experience.

* Experience with Crystal Reports and/or SSRS.

* Experience with .NET, C#, VB.NET or related development technologies.

* Experience with Epicor integrations and APIs.

* Strong analytical and problem-solving skills.

* Excellent communication and stakeholder-management skills.

Preferred Qualifications

* Epicor Consulting certification.

* PMP certification.

* Experience with Epicor Kinetic/11.

* Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.

* Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.

* Manufacturing process knowledge.

* Experience leading ERP upgrades and implementations.

* Experience with SOX/Sarbanes-Oxley environments.

Experience Level

Senior / Lead Consultant

The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.