2nd Line Support Engineer

2nd Line Support Engineer

Location: Derry/Belfast

Contract: 6 months

Work Setup: 5 days onsite

Who We Are

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

The Role

Our client is a leading UK-based insurance and financial services organisation, offering a wide range of products and services to individuals and businesses. As part of a global group, the company combines international expertise with a strong focus on customer service, innovation and sustainable growth.

What you'll do

• Provide L2 onsite support for Windows endpoints, peripherals and workplace technology, diagnosing hardware, software, operating system and connectivity issues.
• Support device builds, replacements, refreshes, software installations and technology changes, acting as the onsite point of contact for remote IT teams.
• Troubleshoot Microsoft SCCM client health, software distribution, deployment failures, patching and endpoint remediation.
• Identify and remediate endpoint vulnerabilities, failed security patches and compliance issues using SCCM and manual intervention where required.
• Investigate application and third-party software issues, including installation, removal, upgrades and remediation of vulnerable software.
• Take ownership of incidents through to resolution, maintaining clear documentation and coordinating escalations with Security, EUC, Infrastructure and other resolver teams.

What you bring

• Hands-on experience with Microsoft SCCM, including software deployment management, client health checks and troubleshooting failed installations or updates.
• Experience remediating endpoint vulnerabilities, including fixing vulnerable software and non-compliant devices and validating successful remediation.
• Strong experience with Windows patching and software management, including deploying security updates, upgrading or removing applications and resolving patch failures.
• Solid enterprise L2 desktop support experience with Windows 11, hardware, peripheral and connectivity troubleshooting.
• Proven ability to manage backlogs and incidents, prioritise workloads, drive issues through to resolution and coordinate effectively with users, security teams and central IT.
• Working knowledge of Active Directory, Microsoft 365, OneDrive and networking fundamentals, with familiarity with Intune, Autopilot, PowerShell and BIOS, firmware or driver management.

What's Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.