IT Infrastructure Technical Analyst

Job#: 3051999

Job Description:

Our great client in Downtown Milwaukee has an immediate opening for a Technical Analyst. This is a long term contract position. If you are interested please apply with resume to

Technical Analyst

We are seeking a detail-oriented and analytical Technical Analyst to support our Field Network and Operations teams. This role is focused on improving operational processes, managing documentation, tracking project and field activity progress, developing reporting and metrics, and supporting cross-functional initiatives. The successful candidate will have strong organizational and analytical skills, a passion for continuous improvement, and the ability to work effectively across multiple teams and stakeholders.

Key Responsibilities

• Evaluate and analyze existing workflows, processes, and operational activities across the Field Network and Operations teams.
• Identify process inefficiencies and provide recommendations to improve consistency, effectiveness, and operational efficiency.
• Support the implementation of new processes, procedures, and workflows designed to enhance team productivity.
• Create, maintain, and improve process documentation, standard operating procedures, knowledge articles, and operational guides.
• Track project deliverables, milestones, and field activity progress to ensure visibility and timely completion.
• Develop reports, dashboards, metrics, and key performance indicators (KPIs) to support operational decision-making and measure effectiveness.
• Assist with data collection, analysis, and reporting to identify trends, risks, and opportunities for improvement.
• Partner with Field Network, Operations, and other cross-functional teams to facilitate communication, coordination, and alignment.
• Support ongoing operational initiatives by providing analysis, documentation, project tracking, and status reporting.
• Act as a liaison between technical and business stakeholders to help ensure smooth execution of projects and operational activities.

Qualifications

• Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or in a similar analytical role.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Experience creating and maintaining professional documentation, process flows, and reports.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

Preferred Qualifications

• Experience supporting telecommunications, network operations, infrastructure projects, or technical operations teams.
• Familiarity with project management and ticketing platforms such as ServiceNow or similar systems.
• Knowledge of process improvement methodologies and operational excellence practices.
• Experience developing operational dashboards, metrics, and reporting.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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