Sales Support Specialist/Customer Services

Landmark Aquatic is the nation's leading provider of commercial aquatic solutions, offering comprehensive services in design, construction, renovation, restoration, and maintenance. With a history of excellence spanning over four decades, we are dedicated to ensuring the success of aquatic facilities at every stage of their lifecycle. With offices in key metro areas across the U.Landmark Aquatic is uniquely positioned to serve communities nationwide. We are committed to upholding the highest standards of quality, safety, and service, fostering long-term partnerships built on trust, expertise, and exceptional results.
We aim to enrich communities by delivering comprehensive world-class aquatic facilities and services.

Customer-Centric Approach: We put our customers at the heart of everything we do. Our goal is to understand their needs and provide them with exceptional service and solutions.

Positive Collaboration: We foster a culture of collaboration and open communication. Excellence in Execution: We consistently strive for exceptional quality in all aspects of our work; Adaptability and Innovation: We embrace change and continuously seek opportunities to improve and innovate, remaining flexible and adaptive in a dynamic industry.
The
Sales Support Specialist provides critical administrative and operational support to the Market Director of Sales, ensuring the efficiency and effectiveness of sales operations within the commercial aquatics industry. This role is essential in streamlining workflows and allowing the sales executives to focus on high-value, client-facing activities.

CRM and Sales Pipeline Management: Maintain accurate and up-to-date records in the customer relationship management (CRM) system; assist in tracking sales activity and reporting pipeline metrics.
~ Meeting Preparation and Follow-up: Prepare briefing materials, agendas, and presentations for client meetings; Support the creation, formatting, and delivery of client proposals, RFP responses, and sales presentations; ensure documents are complete, consistent, and aligned with brand standards.
Scheduling, Logistics, and Communication Support: Manage calendars, schedule internal and client meetings, coordinate travel arrangements, and provide timely communication to customers and stakeholders.

Marketing Support & Collateral Management

Provide marketing support through tradeshow coordination, collateral inventory management, project communications, and asset collection for case study development and local press opportunities. comfortable drafting professional correspondence and customer-facing materials.
~ Team Player with Executive Support Experience: Demonstrated success supporting senior-level professionals; proactive and adaptable with a service-oriented mindset.
~ Sales- or Business Development-Related Background: Experience in a sales, account management, or customer service role is preferred, especially within commercial or technical industries.

Proficiency in Microsoft Office Suite and CRM platforms a must (e.g., Salesforce, HubSpot)
Experience in commercial aquatics, construction, or B2B service industries a plus
Bachelor's degree or equivalent experience in Business, Marketing, or related field