Fleet Telematics Support Specialist

MYR Group is seeking a Fleet Telematics Support Technician to help keep construction vehicles and equipment connected, reliable, and ready for critical electrical infrastructure work. You'll assist employees with GPS and telematics systems, troubleshoot device and connectivity issues, support installations and configurations, and document service requests through resolution. Work closely with fleet, operations, and field teams to identify recurring problems and improve system performance. The role calls for a safety-minded, service-oriented technician with strong communication skills and an interest in vehicle technology. Join a collaborative team that values integrity, accountability, continuous improvement, and employee development, with opportunities to grow into specialized technical or leadership roles.

Responsibilities

• Assist employees with fleet telematics and GPS tracking systems.
• Troubleshoot device, connectivity, and software issues.
• Support installation, configuration, and basic testing of telematics hardware.
• Document service requests, troubleshooting steps, and resolutions.
• Coordinate with fleet, operations, and field teams to resolve technical issues.
• Identify recurring problems and recommend improvements to system reliability.

Required Skills

• Fleet telematics system support
• GPS tracking and troubleshooting
• Vehicle diagnostic tools
• Basic automotive electrical systems
• Hardware installation and configuration
• Mobile device and software troubleshooting
• Ticket documentation and case management
• Customer service and technical communication
• Data review and issue escalation
• Safety procedures and field coordination