Inside Sales Representative

Job Description
Job Description
Seal & Design is a family-owned company founded and headquartered in Clarence, NY with five divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.

Seal & Design’s customer focused attitude allows us to exceed customers’ expectations. We are world-class. To learn more about us visit and view our recruiting video at
Pay: $60K - $70K
RESPONSIBILITIES:
Act as the primary contact for assigned customer accounts, ensuring responsive communication and a high level of customer service. Partner with Account Managers, Strategic Account Managers, the Inside Sales Manager, and Outside Sales team to support account activities, customer requests, special projects, and administrative needs.

Accurately process sales orders and provide customers with final order confirmations. Prepare and present quotes to customers, ensuring accuracy, timeliness, and alignment with customer requirements. Manage assigned new business inquiries and coordinate appropriate follow-up. Source purchased parts and raw materials to support customer quotes, orders and production requirements. Create and maintain purchased part SKUs and related information in the operating system. Proactively communicate order changes, delays, and updates to customers and internal teams.

Receive, document, and coordinate follow-up on customer complaints, including initiation of the RMA process when applicable. Share relevant customer, order, and account information with internal departments to support efficient service and issue resolution. Maintain accurate customer, order, and account information in internal databases and systems. Follow all company safety, security, operational, and procedural requirements.

Requirements
Bachelor's degree and/or two (2) years related experience in a business-to-business setting
Proficiency working with business systems and Microsoft Office Suite
Strong attention to detail and accuracy
Solid mathematical and analytical skills
Excellent written and verbal communication skills
Strong organizational, problem-solving, and time management abilities, with the capacity to manage multiple priorities
Ability to work independently and collaboratively within a team environment
Adaptable, flexible and able to thrive in a fast-paced, dynamic setting
Physical Requirements:
Ability to function at a computer workstation sitting or standing for up to 8 hours per day
Benefits
401(k) Profit Sharing
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance