Customer Service and Inside Sales Representative

Job Description
Job Description
Benefits:
401(k) matching
Bonus based on performance
Paid time off
Customer Service & Sales Representative
$20–$23/hour + Monthly Performance Bonus
Target Annual Compensation: $45,000–$53,000+
Turn Great Customer Conversations Into Great Service
For over 20 years,
Mr. Handyman of Chester County has built its reputation by providing professional home repair, maintenance, and improvement services while delivering an exceptional customer experience. Our success starts with great people.

We consistently hire reliable, customer-focused team members who believe in our core values of
Respect, Integrity, and Customer Focus and understand that every member of our team contributes to the customer's experience and the success of the business. We are looking for an energetic, organized, and confident
Customer Service & Sales Representative who enjoys helping people, solving problems, and turning customer inquiries into scheduled work. About the Position
As a Customer Service & Sales Representative, you are often the first impression a customer has of Mr. Handyman
.

You will speak with homeowners about their repair and improvement needs, ask questions to understand their projects, explain our services and pricing, and help customers confidently move forward with scheduling their work. This is not simply a receptionist or order-taking position. You are an important member of our sales and production team. Your ability to qualify opportunities, convert customer inquiries into appointments, follow up on opportunities, and build productive schedules directly contributes to the success of our Service Professionals and the company.

If you enjoy talking with people, staying busy, solving problems, and being rewarded for achieving results, this may be a great opportunity for you.

Compensation
Base Pay: $20–$23 per hour
, based on experience and qualifications.
In addition to base pay, you will have the opportunity to earn a monthly performance bonus of up to $600 based on measurable individual and team results.
Performance incentives reward:
Converting qualified customer inquiries into scheduled appointments
Helping maintain productive Service Professional schedules
Following up with customers and recovering additional work opportunities
Maintaining high standards for booking quality and customer service
Strong performers can earn approximately
$45,000–$53,000+ annually
, depending on base pay and performance.

What You'll Do
Answer incoming customer calls in a professional, friendly, and confident manner
Ask effective questions to understand and qualify customer repair, maintenance, and improvement needs
Explain our services, capabilities, pricing, and the value of working with Mr.

Handyman
Convert qualified customer inquiries into scheduled appointments
Follow up with customers who have requested service but have not yet scheduled
Identify opportunities for additional repairs, maintenance, and home improvement work
Schedule and dispatch Service Professionals efficiently
Help maintain productive schedules and minimize gaps in the workday
Communicate schedule updates between customers, Service Professionals, and the office
Maintain accurate customer, project, and scheduling information in our business system
Process customer payments and perform related administrative functions
Respond professionally to customer questions, concerns, and complaints
Work closely with our Service Professionals to gather the information needed to properly sell and schedule customer projects
Participate in customer follow-up and marketing initiatives
Assist with other office responsibilities and cross-training as needed
What Success Looks Like
Our Customer Service & Sales Representatives don't simply answer phones — they help create the work that drives our business
.

Success means providing an outstanding customer experience while helping the entire team achieve its goals.

You'll know you're succeeding when you are

Converting qualified customer inquiries into appointments
Accurately qualifying projects before scheduling
Building productive schedules for our Service Professionals
Following up consistently on open opportunities
Recovering work that might otherwise have been lost
Identifying opportunities for additional customer work
Maintaining accurate customer and job information
Working as part of a team to achieve company sales, service, and production goals
What We're Looking For
Previous customer service, inside sales, scheduling, or similar experience preferred
Comfortable discussing pricing, selling services, and asking customers to schedule
Strong verbal and written communication skills
Friendly, confident, and professional telephone presence
Ability to listen carefully and ask effective questions
Self-motivated with a strong sense of personal responsibility
Motivated by goals and measurable results
Strong organizational and multitasking skills
Detail-oriented with accurate data-entry skills
Comfortable using computers, business software, and spreadsheets
General knowledge of home maintenance, repair, remodeling, or construction is helpful but not required
Ability to work independently while contributing to team goals
Dependable and comfortable working in a fast-paced environment
Willingness to learn our services and continually improve customer service and sales skills

What We Offer
$20–$23/hour base pay
Monthly performance bonus opportunity up to $600
Paid training
Paid vacation after one year
Matching 401(k)
Monday–Friday work environment
Established and growing local business
Supportive team environment
Opportunity to develop valuable customer service, sales, scheduling, and home improvement industry knowledge
Please note: Health insurance is not currently offered.
Ready to Join Our Team?
If you're someone who enjoys helping customers, takes pride in achieving results, and wants your efforts to have a direct impact on the success of the team, we'd like to meet you.
We are actively interviewing. Apply today and our hiring manager will follow up with qualified candidates.