Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for employees in Portsmouth, New Hampshire within a Microsoft-centered environment. This Long-term Contract position is ideal for someone who enjoys solving end-user issues across hardware, software, connectivity, and printing while maintaining a high level of service. The role supports day-to-day IT operations by addressing escalated support needs, improving device reliability, and ensuring users can work effectively.

Responsibilities

Provide second-level support for desktops, laptops, mobile hardware, printers, and related end-user equipment. Investigate and resolve issues involving Windows 10/11, business applications, and Microsoft 365 tools. Manage user access tasks such as account updates, password assistance, and directory-based permissions within Active Directory and Entra ID. Identify and correct connectivity problems affecting wired, wireless, and general network access for end users.

Maintain printer operations by supporting print servers, queue management, device deployment, and troubleshooting networked printing issues. Set up, configure, and maintain workstations, software packages, and endpoint devices to meet operational needs. Assist with device rollouts, hardware refreshes, workstation replacements, and upgrade activities. Record incidents, solutions, and troubleshooting actions accurately in the service desk ticketing platform. Route advanced or unresolved technical problems to higher-level support teams when deeper investigation is required.

Deliver responsive, attentive customer support that promotes a positive experience for internal users. Requirements
At least 2 years of experience in help desk, desktop support, or a similar technical support role. Working knowledge of Windows 10/11 and Microsoft 365 applications in a business environment. Experience supporting identity and access functions using Active Directory and Microsoft Entra ID. Practical background with print servers, printer installation, and troubleshooting for network-connected printers.

Understanding of basic networking concepts and the ability to diagnose common connectivity issues. Familiarity with ticket management systems and remote support utilities. Strong communication, organization, and analytical troubleshooting skills. An associate degree in Information Technology, relevant certifications such as CompTIA A+ or Network+, or equivalent hands-on experience is preferred. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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