Support Technician/Desktop/Helpdesk support

Position Overview

We are seeking a motivated and technically skilled Lab Support Technician to support laboratory operations, system maintenance, software installations, and test bench readiness. The ideal candidate will have hands-on experience with Windows operating systems, software deployment, basic networking, and hardware troubleshooting.

This role involves maintaining laboratory equipment and test environments to ensure they are fully operational and ready for engineering teams. Candidates with experience in desktop support, IT technical support, or engineering lab environments are encouraged to apply.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows operating systems and software applications.
• Perform software upgrades, security patch installations, and new software release deployments.
• Assist with the setup and connectivity of laboratory equipment, switches, controllers, drives, and related hardware.
• Diagnose and resolve basic hardware, software, and connectivity issues.
• Prepare, configure, organize, and restore test benches and test environments for engineering teams.
• Ensure laboratory systems, equipment, and infrastructure remain operational and ready for use.
• Coordinate with engineering and technical support teams to resolve issues and maintain lab readiness.
• Document software installations, system configurations, equipment setups, and troubleshooting activities.
• Follow established procedures for equipment maintenance and laboratory operations.

Required Qualifications

• Polytechnic Diploma in Electronics, Electrical Engineering, Instrumentation, Computer Science, Information Technology, or a related field.
• 1–3 years of relevant industry experience in technical support, desktop support, lab support, or IT operations.
• Hands-on experience installing and configuring Windows operating systems.
• Experience with software installation, deployment, patching, and upgrades.
• Basic understanding of networking, hardware connectivity, and peripheral devices.
• Strong troubleshooting and problem-solving skills.
• Good communication, documentation, and organizational skills.
• Ability to work onsite and independently in a laboratory environment.

Preferred Qualifications

• Experience supporting engineering labs, testing environments, or laboratory equipment.
• Familiarity with switches, controllers, drives, and related hardware.
• Experience in IT Service Desk, Desktop Support, Technical Support, or Lab Operations.
• Candidates residing near Deer Valley or the Phoenix, Arizona area are preferred.