Temporary/CasualTechnology

Helpdesk Support Specialists with Security Clearance

Ascension Federal Services IncFort Gordon, GA🇺🇸United States

Why this role stands out

Advance your career with this high-impact role at Ascension Federal Services, where you will leverage your technical expertise to support critical GEOINT missions in a collaborative, mission-driven environment. This position is perfect for a seasoned professional with a TS/SCI clearance who thrives on solving complex technical challenges and wants to contribute to a vital national security infrastructure. Apply today to join this dedicated team and take the next step in your professional journey.

Quick overview

SeniorityMid Senior

Employment typeTemporary/Casual

Work modeOn Site

LocationFort Gordon, GA, United States

JiraITIL

Job description

Helpdesk Support Specialist GEOINT Fort Gordon, GA • On-site • 3 Openings Clearance: TS/SCI Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide central helpdesk support to GEOINT users and coordinate incident resolution with field representatives across the enterprise. Responsibilities Resolve hardware, operating-system, application, and connectivity problems through hands-on and remote support. Troubleshoot GEOINT tools, including SOCET GXP, and coordinate complex issues with engineers.

Document requests and resolutions in JIRA and coordinate repair actions with vendors. Install equipment, software, cabling, and connections; maintain secure configurations and equipment accountability. Participate in on-call coverage supporting the enterprise's 24/7 helpdesk mission and two-hour response requirement. Required qualifications 5+ years in user and field support; bachelor's degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems. Required certifications: ITIL Foundation and CompTIA Security+.

Security and assignment requirements Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing-environment training requirements before performance/privileged access. On-site assignment; shift, weekend, on-call, and travel support may be required. Employment is contingent on contract award and position authorization.