Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users at a manufacturing facility in Carson City, NV. This is a Contract position focused on delivering first-line assistance across desktop, laptop, hardware, software, and Microsoft-based environments. The ideal candidate will combine strong troubleshooting ability with excellent customer service skills and a practical understanding of system administration tasks in a fast-paced IT setting.

Responsibilities

Deliver front-line technical support to users by responding to service requests and resolving day-to-day hardware, software, and system issues. Install, configure, maintain, and troubleshoot Microsoft Windows operating systems across desktop and laptop environments. Manage assigned help desk tickets through completion, ensuring timely follow-up, clear communication, and effective issue resolution. Investigate system-related incidents, identify root causes, and apply practical fixes for workstation, application, and administration problems.

Administer user accounts, computer objects, and mailboxes within Active Directory and Microsoft 365 environments. Assist with support activities for Citrix, virtual infrastructure, and related enterprise systems used by the organization. Assess user needs and recommend appropriate technical solutions that align with operational requirements. Monitor system and network performance using available tools and take action to improve reliability and efficiency. Create and maintain accurate documentation for support procedures, technical changes, and recurring maintenance activities.

Collaborate with IT team members and business users to discuss support needs, upcoming system requirements, and other technical priorities. Requirements
At least 5 years of relevant experience in desktop support, help desk operations, or a closely related IT support role. Hands-on experience building, upgrading, repairing, and imaging PCs and laptops. Working knowledge of Active Directory, Office 365, Microsoft Windows, and basic PowerShell scripting. Ability to troubleshoot desktop, laptop, antivirus, firmware, and general Windows-related technical issues.

Experience handling service desk tickets and prioritizing multiple support requests in an organized manner. Strong analytical skills with the ability to evaluate technical problems, interpret complex information, and develop sound solutions. Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical users. Ability to work independently and collaboratively while building productive relationships with onsite and remote users
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