Senior Digital Experience Officer

Help shape inclusive, evidence-led digital experiences that enable more people to engage with The Salvation Army and take meaningful action

Job Summary and Key Responsibilities
This is an exciting opportunity to join the Digital Projects and Infrastructure team as a Senior Digital Experience Officer to lead digital experience work.

Working with the Innovation and Digital Experience Manager, you will use research, testing, optimisation and service design to deliver the digital roadmap and improve journeys for visitors, supporters, donors, and people exploring faith and membership.

We are recruiting at an exciting time. Together with the Data & Digital Insight team, we are strengthening our foundations through better testing and a deeper understanding of our users.

The successful candidate(s) will be able to demonstrate:

• Strong experience of leading user research in a large and complex organisation, using qualitative and quantitative methods to understand user needs and turn findings into practical improvements.
• Strong experience of designing, leading and evaluating structured testing and optimisation, using what you learn to inform decisions.
• Good experience producing clear documentation for delivery teams, such as wireframes, journey maps, service blueprints, prototypes and functional specifications.
• Strong experience of using UX, analytics and optimisation tools such as GA4, Hotjar, AB Tasty (or similar).
• Strong written and presentational communication skills, with the proven ability to explain complex information clearly and to advise and guide colleagues and stakeholders at all levels.
• Strong organisational skills with ability to prioritise competing demands and lead several projects at once, working within design thinking, agile or similar delivery methods.
• A self-motivated team player who thrives as part of a small, collaborative team.
• The ability and willingness to work within and be empathic with the Christian ethos and values of The Salvation Army Mission

Happy to talk flexible working: At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department. Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance working 1 day or less per month at a Salvation Army site).

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on the Government website.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Closing Date: 1st November 202