Senior Business Analyst

Client: KeyBank

Important Notes

• Location: Brooklyn, OH 44144

• Work Arrangement: Hybrid — 3 days onsite per week at 4910 Tiedeman, Brooklyn, OH 44144

• Duration: Contract to Hire

• Experience: 5+ years in Business Analysis

• Domain: Commercial Real Estate (CRE) Lending / Banking Technology

Job Summary

KeyBank is seeking a Senior Business Analyst to support its Real Estate Capital (REC) Originations Technology team. This role bridges business and technology teams to deliver and enhance solutions supporting the commercial real estate lending lifecycle. The position focuses on requirements management, business process modeling, data analysis, solution design, testing, and stakeholder collaboration. Key platforms include Moody's CreditLens and related REC applications.

Key Responsibilities

• Lead discovery sessions and requirements workshops with business and technology stakeholders.

• Elicit, analyze, document, and manage functional and non-functional requirements.

• Translate business needs into user stories, process flows, business rules, use cases, and technical requirements.

• Document current-state and future-state processes and identify opportunities for process improvement and automation.

• Collaborate with architects, developers, product owners, and business SMEs on solution design.

• Support enhancements and modernization of Moody's CreditLens and related REC applications.

• Analyze CRE processes, including deal intake, underwriting, approval workflows, covenant management, document management, and portfolio oversight.

• Develop data mappings and source-to-target requirements for system integrations.

• Assess impacts across applications, integrations, and downstream consumers.

• Develop testing strategies, coordinate User Acceptance Testing (UAT), and validate delivered solutions.

• Support release readiness and implementation while ensuring alignment with business, regulatory, and operational requirements.

Must-Have Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Finance, or a related field, or equivalent work experience.

• 5+ years of Business Analysis experience supporting enterprise technology solutions.

• Strong requirements elicitation, analysis, documentation, and management skills.

• Experience managing requirements for complex systems involving multiple stakeholders.

• Knowledge of Agile delivery methodologies and SDLC practices.

• Experience creating process models, workflow diagrams, use cases, and business requirements documents.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent communication and stakeholder management skills, with the ability to influence decisions and build consensus.

Preferred Requirements

• Commercial lending or Commercial Real Estate lending experience.

• Experience with Moody's CreditLens or other commercial credit platforms.

• Knowledge of CRE origination, underwriting, approval, and portfolio management processes.

• Experience with data mapping, system integrations, and enterprise data platforms.

• Familiarity with JIRA, Confluence, and process modeling tools.

• Understanding of banking regulatory, risk, and compliance requirements.

• Experience with cloud-based and SaaS lending platforms.