Technology

Help Desk Engineer - Desktop Support

Link TechnologiesLas Vegas, NV🇺🇸United StatesPosted Oct 15, 2026

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Las Vegas, NV, United States

Posted

1 week ago

ScalaMFATCP/IPAzureDNS

Job Description

JOB-7754
Help Desk Engineer - Desktop Support
Las Vegas, NV
Permanent
Link Technologies
Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking a Help Desk Engineer - Desktop Support to join our team.
Key Responsibilities
The Help Desk Engineer is responsible for providing exceptional technical support to corporate and property employees, including regular interaction with C-level executives and senior leadership. This role delivers white-glove support for desktops, laptops, mobile devices, collaboration technologies, and applications while ensuring excellent customer service and timely issue resolution. The ideal candidate possesses strong technical troubleshooting skills, a professional executive presence, and hands-on experience supporting enterprise technologies in a fast-paced environment.
Help People with Tech Problems
- Support executives and staff with computers, phones, and accounts
- Reset passwords, fix login/MFA issues, troubleshoot email and Microsoft 365 apps
- Fix network, VPN, and printer issues
- Explain tech stuff in plain language Manage Computers & Devices
- Set up and fix Windows and Mac computers
- Handle computer upgrades, replacements, and re-imaging (wiping/reinstalling)
- Set up monitors, docking stations, printers, and conference room equipment Manage Phones
- Set up and support iPhones for staff
- Use Microsoft Intune to manage company devices Support Microsoft Tools
- Help with Outlook, Word, Excel, PowerPoint, Teams, OneDrive
- Manage Microsoft 365 accounts and licenses
- Handle device enrollment and policies through Intune Support Company-Specific Software
- Troubleshoot hotel management systems (Maestro PMS, Daylight, Scala digital signage)
- Work with outside vendors when issues are too complex to fix alone Remote Support
- Fix issues remotely using ScreenConnect
- Keep clear notes on what problems came up and how you solved them Support Office Technology
- Fix desk phones, video conferencing, TVs/signage, and meeting room tech
Keep Records & Improve Things
- Log all tickets and solutions in the IT system
- Write help articles for common problems
- Spot recurring issues and suggest better long-term fixes
Qualifications
Experience
- 3+ years in help desk or desktop support
- Comfortable supporting executives professionally and confidentially
- Strong and direct communication skills
- Strong people skills and problem-solving ability
- Able to juggle multiple tasks independently Technical Skills
- Windows 11 and macOS
- Microsoft 365, Intune, Entra ID (Azure AD), MFA
- Setting up computers and phones (iPhones).
- Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- ScreenConnect (remote support tool)
- Software: Maestro PMS, Daylight, Scala
Preferred, not Required
- Experience in hotels, resorts, or casinos
- Microsoft certifications (MS-900, MD-102, etc.)
- Interest in AI technology such as Copilot, PowerAutomate, ChatGPT, Claude
- VOIP experience
- Digital Signage
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.