Service Desk Analyst

Qualifications:

+7 years in IT Support

+2 years in Manager support

MSP or Multi client support experience

Strong understanding of SLAs and KPI

Excellent Written and Verbal Communication skills

Proven track record of team development

Experience with process improvement initiatives

Strong analytical and reporting skills

Comfortable in handling client escalations directly

Knowledge of Windows, M365, networking basics

Ability to manage REMOTE/Global teams

ITIL foundation certification

Microsoft certifications are plus.