Oracle HCM Cloud – HR Help Desk Functional Consultant

Location: Hybrid – Remote + Travel to San Bernardino, CA
Travel: 1–2 trips per month, depending on project phase
Engagement: Contract | Full-Time or Part-Time (Based on Availability)
Estimated Duration: 191 Working Days / 1,528 Hours

Job Description

We are seeking an experienced Oracle Fusion Cloud HCM – HR Help Desk Functional Consultant to lead the HR Help Desk workstream and provide functional support across additional Oracle HCM modules as needed.

Key Responsibilities

• Serve as the Functional Workstream Lead for Oracle HR Help Desk.

• Lead requirements gathering, solution design, configuration, testing, and deployment.

• Configure HR Help Desk functionality, including service requests, categories, assignment rules, routing, and knowledge management.

• Collaborate with HR stakeholders to define business processes and optimize employee support operations.

• Support integrations and dependencies with Oracle Core HR and other HCM modules.

• Lead functional workshops, solution walkthroughs, SIT/UAT, and end-user training.

• Support go-live activities, issue resolution, and post-production stabilization.

• Provide cross-functional support to other Oracle HCM workstreams as required.

Required Qualifications

• Strong hands-on experience with Oracle Fusion Cloud HCM HR Help Desk.

• Experience leading at least one Oracle HR Help Desk implementation or major enhancement.

• Expertise in HR Help Desk configuration, service request management, and workflow automation.

• Good understanding of Oracle Core HR and related HCM modules.

• Experience with functional design, configuration, testing, and deployment.

• Strong stakeholder management, communication, and leadership skills.

• Ability to work independently and lead client-facing discussions.

• Willingness to travel to San Bernardino, CA, approximately 1–2 times per month.

Preferred Skills

• Oracle Fusion Cloud HCM implementation experience.

• Experience with Oracle HR Help Desk security roles, knowledge management, and reporting.

• Familiarity with Oracle HCM Journeys, Recruiting, Absence, or other HCM modules.

• Oracle HCM Cloud certification is a plus.