Night Shift Help Desk Technician

Treasure Island Resort & CasinoWelch, Minnesota🇺🇸United StatesPosted Oct 21, 2026

Why This Role Stands Out

This role at Treasure Island Resort & Casino offers an exceptional opportunity to advance your technical expertise within a dynamic, high-profile environment while enjoying the flexibility of a hybrid work schedule. You will thrive here if you are a proactive problem-solver who enjoys collaborative teamwork and wants to make a tangible impact on seamless operations. Take the next step in your career and apply today to join this dedicated IT team!

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Welch, Minnesota, United States

Help DeskTechnical SupportTicketing Systems

Job Description

Provide first-level technical support to team members across multiple locations by troubleshooting hardware, software and network issues, managing help desk tickets, documenting problems and solutions, escalating requests, and training end users. The role is based primarily in an administration building and includes overnight work.

Responsibilities

Log, troubleshoot, diagnose, assign, track and follow up on help desk calls and requests.
Facilitate issue resolution between end users and IT staff and escalate problems as needed.
Provide hardware and software support to end users across multiple locations.
Maintain department documentation, service request files, procedures and training materials.
Monitor the ticketing system and ensure work orders are assigned, updated and handled properly.
Train end users to use their systems effectively.

Required Skills