IT operations, technical support, help desk

1-3 years of experience in IT operations, technical support, help desk, network operations center (NOC), production support, or related technical environments. 

Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline. 

Experience supporting enterprise applications or production environments. 

Experience with batch processing, job scheduling, processing dependencies, and validation of job outcomes 

Core competencies with Linux environments and command line troubleshooting 

Experience executing approved automation, scripts or deployment/recovery jobs through controlled tooling such as Azure DevOps, Harness, Ansible or equivalent platforms 

Basic knowledge and/or limited experience with cloud platforms such as AWS or Microsoft Azure. 

Prior experience using enterprise observability tooling such as Dynatrace and Splunk. 

Experience working with IT Service Management (ITSM) platforms such as ServiceNow and understanding ITSM processes. 

Days of operations: Rotating 10–12-hour shifts supporting evening and overnight operations, including weekends and holidays.