Technology

ServiceNow Product Manager

Next Gen IT IncDallas, TX🇺🇸United StatesPosted Oct 21, 2026

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Dallas, TX, United States

Posted

20 hours ago

Job Description

Must have qualifications:

10+ years of ServiceNow experience
ServiceNow Technical Architect certification
ServiceNow AI capabilities implementation
Expertise with ServiceNow Greenfield

Job Description:

The ServiceNow Product Manager is a product‑led, outcome‑driven, and enterprise‑focused role, accountable for driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one or more ServiceNow domains (e.g., ITSM, ITOM, ITAM, CMDB, HRSD, CSM, GRC).

This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are intentionally defined, consistently structured, and clearly consumable across the enterprise. The Product Manager ensures that ServiceNow is not only functional, but organized as a well‑architected portfolio of services aligned to business capabilities, technology strategy, and risk controlsThe position requires deep functional understanding of ServiceNow features, Asset Management and data models (CSDM, CMDB) to guide how services are designed, exposed, and governed—balancing flexibility, standardization, and platform sustainability.

KEY RESPONSIBILITIES

Product Strategy & Ownership

Define and own the product vision, multi‑year roadmap, and strategic outcomes for assigned ServiceNow product areas.
Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations.
Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health.

Strategic Service Architecture and Catalog Management

Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows
Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations.
Drive simplification and rationalization of services to reduce duplication and complexity

Enterprise Stakeholder Leadership

Act as the primary product authority for business leaders, and technology partners
Lead structured discovery and prioritization discussions focused on ServiceNow usage beyond request‑based demand fulfilment
Manage stakeholder expectations through transparent communication, product roadmaps, and value‑based prioritization.

ServiceNow Capability Enablement

Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns.
Work with Architecture, Infrastructure, Asset Management teams to define and implement Resiliency boundaries in CMDB.
Define CMDB governance to improve data quality and communication.
Guide engineering and delivery teams to maximize out‑of‑the‑box capabilities and enforce standard usage patterns across the platform.
Ensure solutions adhere to enterprise principles for platform stability, upgrade readiness, performance, and data integrity.

Backlog, Intake & Prioritization

Own the end‑to‑end product backlog, intake process, and prioritization model across assigned domains.
Ensure all work delivery meets product readiness criteria, including clear problem statements, acceptance criteria, dependencies, and success measures.
Balance new demand with platform sustainability, technical debt reduction, and operational improvements.

Measurement & Value Realization

Define and track product‑level KPIs such as adoption, cycle time, data quality, user satisfaction, and operational efficiency.
Regularly review performance metrics to identify opportunities for simplification, standardization, and improved value realization.

Required Qualifications

10+ years of hands‑on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity.
Demonstrated experience managing enterprise‑scale platforms with multiple stakeholder groups and competing priorities.
Strong understanding of ServiceNow usage to deliver outcomes, including:

Workflow orchestration, forms, data models, CMDB, and integrations
Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC
Reporting, dashboards, and data quality considerations

Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk.
Excellent communication skills, with the ability to articulate complex concepts in clear, executive‑ready language