Product Owner (Manufacturing Domain)

Summary: Product owner bridges the gap between business stakeholders and technical teams by ensuring seamless collaboration across teams to deliver customer centric solutions and business outcomes. Drive life cycle of digital platforms, client tools, applications to optimize efficiency & enhance customer experience. Looking for a Product Owner with prior experience supporting Manufacturing customer. Candidate must have experience in ERP System, Order To Cash, Supply Chain and Customer Service Management.

Key Responsibilities:

• Product Ownership & Delivery:

• Own & prioritize product backlog consisting of user stories, epics, bug fixes to ensure IT teams focus on max. business value.
• Define clear user stories, acceptance criteria, customer focused requirements.
• Collaborate with IT teams to deliver high quality product features.
• Participate in daily stand-up’s, sprint planning, backlog grooming, sprint reviews, defining clear sprint goals and acceptance criteria. 
• Ensure timely & effective execution of product enhancements and releases. 
• Convert broader organizational digital transformation vision into short term product roadmaps.
• Coordinate with release management teams to ensure smooth software rollouts, internal training for business stakeholders (sales reps).

• Stakeholder Management & Communication:

• Engage with business stakeholders, leadership to understand their needs and translate them into product initiatives that maximize value delivery.
• Act as primary interface for customer related product decisions and prioritization.
• Communicate product roadmap, feature updates and outcomes effectively.
• Build strong relationships between business and IT stakeholders.

• Leadership & Cross Functional Collaboration:

• Lead cross functional collaboration between business and IT teams.
• Mentor team & promote best practices
• Drive accountability, alignment and ownership across teams without direct authority.
• Facilitate issue resolution and remove blockers impacting customer outcomes.

• Customer Insights, Performance & Continuous Improvements:

• Track, analyze and publish key metrics to know the performance.
• Identify trends and proactively address customer pain points.
• Use customer feedback, support data, analytics to drive product improvements.

Experience:

• Overall around 10-12 years of experience in product management with 7+ years of relevant experience as Agile Product Owner or product manager ideally in chemical manufacturing eco system.
• in product ownership and customer success management.
• Certifications: CSPO (Certified Scrum Product Owner)

Skill Type:

Domain:

• Product Ownership
• Customer Success Management
• Customer Experience Strategy
• Business value realization

Technical:

• Deep knowledge in Agile methodologies (Scrum/Kanban)
• Knowledge of project tracking tools (JIRA, Azure DevOps)
• Exposure to CRM (Salesforce)
• Familiarity with data analytics and customer usage metrics

Soft Skills:

• Strong communication skills (verbal and written)
• Strong Interpersonal Skills

Education & Certifications (Preferred)

• Bachelor’s degree in Engineering, Computer Science, Business Analytics Technology, or related field.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.  Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”