Help Desk/Desktop Support Analyst

Description
We are seeking an experienced IT Support Specialist to serve as the primary technical support resource for a manufacturing company supporting approximately 25-30 users and about 60 network-connected devices. This role is ideal for a well-rounded IT professional who can independently manage day-to-day technical issues, deliver excellent end-user support, and help maintain a stable IT environment in a small-team setting. The IT Support Specialist will provide support across Windows systems, Microsoft 365, hardware, peripherals, backups, and connectivity issues, while also assisting with basic network administration and partnering with external consultants when escalation is needed. Based on general knowledge.
Location: Onsite; 40 hours/week
Duration: 3 months
Pay Rate: $40-$50/hourly
Responsibilities:

• Serve as the primary IT support resource for 25-30 users across Windows, Microsoft Office Suite, Microsoft 365, hardware, peripherals, and connectivity-related issues.
• Provide hands-on troubleshooting and timely end-user support to maintain daily business operations.
• Support backup and recovery processes to help ensure business continuity.
• Manage onboarding and offboarding activities, including account setup, device preparation, and user support.
• Troubleshoot basic hardware, printer, peripheral, and workstation issues.
• Provide basic network support, including connectivity troubleshooting, device hookups, and general configuration tasks.
• Act as the primary IT contact during the absence of the Information Systems Manager.
• Independently assess technical issues and determine when escalation to an external consultant is necessary.
• Communicate priorities, issues, and system health updates to leadership, including the direct supervisor.
• Document support processes and identify opportunities to improve workflows, standardization, and the overall user experience.
• Recommend practical improvements that help move the IT function from a reactive support model to a more proactive operational approach.

Requirements

• Strong generalist IT support background with the ability to independently resolve a broad range of day-to-day technical issues.
• Experience supporting Windows operating systems, Microsoft Office Suite, Microsoft 365, device connectivity and troubleshooting, backups and recovery processes.
• Basic hardware and peripheral support.
• Ability to support approximately 25-30 active users in an environment with roughly 60 connected devices.
• Basic networking knowledge, including network connectivity troubleshooting, network device hookups, and general network support.
• Ability to work independently in a small IT environment with limited internal resources.
• Strong problem-solving skills and sound judgment regarding prioritization and escalation.
• Excellent communication skills and the ability to work effectively with both technical and non-technical users.
• Comfortable working directly with leadership and providing regular updates to the direct supervisor.

Preferred Qualifications

• Experience recommending, implementing, or administering an IT ticketing system.
• Experience helping an organization improve support structure and transition toward a more proactive IT model.
• Familiarity with process documentation and creating support workflows for a growing IT function.
• Experience with employee onboarding and offboarding support processes.
• Ability to assess the current IT environment and recommend improvements for future-state planning.

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