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Recently postedFull timeTechnology

Help Desk Support Specialist Level 1

Catholic Health ServicesFort Lauderdale, Florida🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationFort Lauderdale, Florida, United States
Microsoft OfficeComplianceTechnical SupportTicketing Systems

Job description

Provide first-level technical support to internal staff through phone, email, chat and remote tools. Troubleshoot hardware, software, networking and cloud application issues; manage support tickets; assist with account and device setup; and escalate complex issues while supporting system security and compliance.

Responsibilities

  • Respond to user support requests by phone, email, chat and remote tools.
  • Troubleshoot desktop, laptop, mobile device, software, networking and collaboration tool issues.
  • Manage and track tickets, document resolutions and update the internal knowledge base.
  • Assist with account, hardware and software setup for new employees.
  • Guide users on email practices, phishing awareness and multi-factor authentication.
  • Provide on-site and remote support, escalating complex issues and following security and compliance standards.

Required Skills

  • Hardware troubleshooting
  • Software troubleshooting
  • Networking troubleshooting
  • Cloud services support
  • Microsoft 365 support
  • Desktop and laptop support
  • Mobile device support
  • Ticketing systems
  • Remote support tools
  • Account and device setup

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