Help Desk Manager

Description
We are looking for an experienced Help Desk Agent to oversee daily technology support and infrastructure operations for a office in Tampa, Florida. This Long-term Contract opportunity combines hands-on troubleshooting with broader responsibility for systems, devices, networking, and courtroom-related technology. The role is highly visible and works closely with legal and staff to keep business-critical tools reliable, secure, and ready for use. Success in this position requires strong technical judgment, excellent service skills, and the ability to manage IT needs independently.

Responsibilities

Provide day-to-day support for end users by resolving technical issues involving desktops, software, peripherals, and service desk requests. Administer core IT systems, including Windows-based environments, user accounts, workstation configuration, and access management. Oversee firm technology assets such as computers, mobile devices, telecommunications tools, office equipment, and related support resources. Coordinate employee onboarding and offboarding by preparing devices, setting up accounts, and ensuring timely access changes.

Maintain network-connected hardware and software environments to promote dependable performance across the office. Track equipment inventory, manage technology supplies, and help plan for replacement or procurement needs. Deliver audio/visual and technical assistance for hearings, depositions, mediations, trials, and other legal proceedings. Prepare, transport, install, and dismantle presentation and courtroom technology, including exhibits, video, and audio materials as needed.

Act as the primary internal resource for Filevine, supporting administration, user guidance, and ongoing system effectiveness. Requirements
At least 3 years of hands-on experience in IT support, help desk leadership, or systems administration roles. Strong background supporting Windows operating systems, desktop environments, and user account administration. Proven ability to troubleshoot hardware, software, and deskside support issues with minimal supervision. Experience managing IT infrastructure components, end-user technology, networking, and device support in an office setting.

Comfortable handling onboarding activities, workstation deployments, and service desk ticket resolution. Strong communication and customer service skills, with the ability to support attorneys, staff, and other non-technical users effectively. Availability to work standard business hours Monday through Friday, with occasional travel or after-hours support for legal proceedings. Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; legal technology, Filevine, courtroom support, or bilingual Spanish/English experience is a plus.

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