Program Manager II - Community Ecosystem

Role: Program Manager II - Community Ecosystem

Duration: 12+ Months

Location : Los Angeles ,CA ( Hybrid)

The Role 

Responsibilities

• Own the end-to-end project-management plan for the Community programs, including program scope, project portfolio, milestones, dependencies, risks, decisions, owners, and delivery status
• Integrate roadmaps across Client, client Web, the client content publishing pipeline, influencer programs, and ecosystem incentives into a coherent program plan with clear sequencing and critical paths
• Facilitate internal strategic conversations with Product, Community, Web, Content Operations, Influencer, Ecosystem, Regional Publishing, and other partner teams
• Establish and run the program’s operating rhythm, including planning sessions, milestone reviews, dependency reviews, working sessions, status updates, decision capture, risk reviews, and escalation forums
• Coordinate internal resources and external vendors to ensure projects are appropriately scoped, staffed, sequenced, and delivered; clarify responsibilities, handoffs, inputs, approval paths, and expected outcomes
• Maintain a single, trusted view of program progress while identifying and managing cross-project dependencies, risks, blockers, and decision gaps; bring forward clear options and recommendations when scope, timing, resources, quality, or player impact are in tension
• Maintain production visibility across playtest activations, tracking major milestones, agency and internal handoffs, risks, approvals, and readiness without serving as the day-to-day lead producer for those activations
• Partner with program and craft leads to ensure projects are ready to move through key gates, surface when a project lacks a clear owner or path to delivery, and capture learnings that improve the Community operating model and delivery playbooks

Required Qualifications

• 4+ years of experience in project or program management, production operations, publishing operations, or a similar field
• Experience working in games, entertainment, technology, or a related industry is a plus
• Experience managing multiple projects or a complex program from planning through delivery
• Strong skills in planning, setting milestones, managing risks and dependencies, reporting status, and leading meetings
• Experience coordinating work across multiple teams and external partners
• Ability to lead discussions, document decisions, and turn unclear problems into clear action plans
• Strong communication skills and the ability to help teams with different goals and backgrounds work together
• Strong follow-through and good judgment, including the ability to identify risks early, raise blockers, and help resolve issues

Desired Qualifications

• Experience supporting game playtests, closed betas, user research, player events, creator or influencer programs, or other community programs
• Familiarity with game clients, websites, content publishing, creator or influencer programs, or regional game publishing
• Experience working with global or distributed teams across different regions and time zones
• Experience managing agencies or vendors in creative, technology, gaming, entertainment, or community-focused environments
• Experience using tools such as Jira, Airtable, Notion, Miro, or similar project-management tools
• Passion for games, player empathy, and an interest in helping build new community and ecosystem programs from the ground up