Sales Account Manager Full Time

Job Description
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At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We’re looking for an Outside Sales Account Manager to join our team based in our Charlottesville location. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts.

For the 4th year in a row, we’ve been named as one of the
Best Places to Work by Virginia Business Magazine and Best Companies Group. As an Outside Sales Account Manager, you will be responsible for building and maintaining strong relationships with outside sales accounts, including residential customers, businesses, houses of worship, and educational institutions across the Harrisonburg and Charlottesville retail markets.

This role focuses on designing and selling customized residential and commercial A/V solutions, performing client consultations, and serving as the primary point of contact for ongoing support and development. Our Outside Sales Account Manager is responsible for identifying and sourcing new business opportunities through proactive prospecting, networking, and lead generation.

They build and maintain a strong pipeline of potential clients by identifying high-potential markets, researching prospective businesses, cold calling, visiting client sites, and leveraging both traditional and digital channels to generate leads. A key responsibility of this role is to expand our client base and achieve revenue targets by cultivating long-term business relationships and consistently closing new deals.

In addition to client-facing responsibilities, the Outside Sales Account Manager trains and mentors inside sales advisors and management related to outside sales strategies and procedures. They will also coordinate and work closely with our home installation team to ensure a smooth customer experience from beginning to end. Proactively generate new business opportunities and drive sales growth through effective prospecting, client engagement, and closing strategies.

Design and propose residential and commercial audio/visual solutions tailored to client specifications, ensuring functionality, scalability, and seamless integration. Provide excellent support to clients throughout entire sales and installation process along with follow-up and post sale support. Maintain and strengthen relationships with existing clients to ensure continued satisfaction, repeat business, and long-term partnerships. Continuously network with contractors, builders, architects, and homeowners in a professional and personable manner.

Create and implement strategic account plans and sales initiatives designed to achieve or surpass targeted revenue objectives. Monitor key sales performance indicators and metrics to assess progress, identify trends, and adjust strategies for improved results.

Lead demos and presentations to clients, company board and executive members
Maintain and develop understanding of installation processes and product capabilities including a strong working knowledge of commercial and residential AV systems (conference rooms, smart home tech, and Home Theaters)
Continuous collaboration with installation teams, project managers, and support staff
Strong sales skills
In depth knowledge of home and commercial AV products and designs
Ability to learn and become proficient in quote and proposal software