Sales Account Manager Full Time

Courier Connection is a leading provider of courier and logistics solutions, committed to delivering fast, reliable, and cost-effective services to businesses and individuals. Our success is driven by strong client relationships, operational excellence, and a high-performing sales team. We are seeking a detail-oriented and growth-focused Sales Account Manager to support our outside sales team while actively contributing to revenue growth through account expansion and retention.

The Sales Account Manager plays a critical hybrid role, supporting Sales Account Executives while managing and growing an assigned portfolio of customers. This position is responsible for ensuring client satisfaction, driving account retention, identifying upsell opportunities, and assisting in closing new business. While this role is not a pure “hunter” position, it includes performance-based commission opportunities tied to account growth, renewals, and incremental sales.

The ideal candidate thrives in a fast-paced logistics environment, excels at relationship management, and has a strong commercial mindset. This position is critical to bridging the gap between sales and operations—ensuring customers not only sign with Courier Connection, but stay, grow, and become long-term partners.

Account Management & Retention
Serve as a primary point of contact for assigned customers, ensuring a high level of service and responsiveness
Build and maintain long-term client relationships to drive retention and customer satisfaction
Proactively monitor account activity and identify risks or service issues
Sales Support & Revenue Growth
Partner closely with Sales Account Executives to support the sales cycle, including onboarding new clients
Identify upsell and cross-sell opportunities within existing accounts
Assist in preparing pricing, proposals, and service recommendations
Contribute to closing incremental revenue opportunities within the existing customer base
Customer Onboarding & Implementation
Coordinate with operations, dispatch, and customer service to ensure smooth onboarding of new accounts
Ensure service expectations, pricing, and operational requirements are clearly communicated and executed
Act as the voice of the customer internally, ensuring client needs are addressed promptly
Troubleshoot service issues and coordinate resolution across departments
Gather customer feedback and recommend service improvements
CRM & Reporting
Maintain accurate account records, activity logs, and pipeline updates in CRM
Track account performance, retention metrics, and revenue growth
Provide regular reporting on account health and opportunities
Work closely with operations and leadership to ensure service delivery aligns with customer expectations
Support strategic initiatives aimed at improving customer experience and operational efficiency
Maintain professionalism and adherence to company policies
Support special projects and team initiatives as needed
Bachelor’s degree preferred (or equivalent work experience)
~2–5 years of experience in account management, sales support, or customer success (logistics/transportation preferred)
~ Strong relationship management and customer service skills
~ Proven ability to identify and drive revenue opportunities within existing accounts
~ Highly organized with strong time management skills
~ Experience with CRM systems and Microsoft Office Suite
~ Commission and incentive opportunities tied to account growth, retention, and upselling
Career advancement opportunities within sales and leadership tracks
Comprehensive training and mentorship
Health, dental, and vision insurance
Paid time off and performance-based incentives