Paratransit Eligibility Specialist - Public Transit Services

Join Utah Transit Authority (UTA), the public transit agency connecting communities across the Wasatch Front, as a Paratransit Eligibility Specialist. You'll review applications and documentation, interview applicants about their functional transportation needs, and make consistent eligibility assessments for accessible transit services. Maintain confidential records, explain decisions and next steps, and coordinate follow-up with applicants and colleagues. The role calls for sound judgment, clear communication, attention to detail, and a compassionate, customer-focused approach. At UTA, you'll contribute to safe, reliable, inclusive mobility and sustainable regional growth in a collaborative, community-minded workplace.

Responsibilities

• Review paratransit applications and supporting documentation for completeness and eligibility.
• Interview applicants to understand functional limitations and transportation needs.
• Apply applicable eligibility criteria consistently and document assessments and decisions.
• Communicate eligibility determinations and next steps to applicants with professionalism and empathy.
• Maintain accurate, confidential case records and coordinate follow-up or reassessments.

Required Skills

• Paratransit eligibility assessment
• Application and document review
• Applicant interviewing
• Functional needs assessment
• Eligibility criteria interpretation
• Case management and recordkeeping
• Confidential information handling
• Written decision documentation
• Microsoft Office and case-management software
• Customer service and de-escalation