Sales Quality & Customer Support Specialist

Job Description
At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.

Support customer success by identifying, tracking, and resolving service concerns within established timeframes
Partner with sales offices to understand customer feedback and drive improvements in processes and training
Analyze data and reporting to spot emerging trends and recommend proactive solutions
Contribute to continuous improvement by reviewing existing policies and recommending updates
Provide coaching and support to field teams related to quality expectations and client standards
Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
Track and improve resolution effectiveness and customer satisfaction metrics
2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
~ Experience with Salesforce or another CRM system
~ Experience partnering with sales offices
~ Experience with Microsoft Office (Excel, Word, Outlook)
Exposure to quality reporting tools or AI tools like ChatGPT
Experience measuring performance outcomes and contributing to process improvements
Experience working directly with field teams
Base pay starts at 55,000-60,000 USD/year + bonus opportunity
~ Medical, Dental, and Vision insurance
~Optional remote work on Fridays (subject to change)
~ Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth.

Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach.