Sales Support Specialist/Customer Services

Job Description
Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world’s leading OEMs and distributors of residential and commercial water treatment systems and components, and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, Florida, and Wisconsin, Nelsen serves professional dealers in the United States and worldwide.

Nelsen Corporation is seeking an outgoing, positive team member who will assist our Inside Sales team to develop strong relationships and ensure exceptional customer service to both our internal and external customers! Our Inside Sales team has come from all types of industries and career backgrounds; we have one of the best training programs in the industry! Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance.

Work Schedule: Monday through Friday, 8:00AM-5:00PM; Pay: From $24.00 per hour; Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term disability, life insurance, and more
~Customer Service
Communicate with customers via email, telephone, and text. Respond to customer inquiries. Take or make calls to customers when Account Managers are unavailable. Assess customer problems; Provide customer feedback to Sales management. Administrative Processes
Enter orders for select assigned accounts.

Maintain accurate customer information in the enterprise resource planning (ERP) database. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
~ Ability to interact effectively with all levels of the organization and customer base