Sales Support Specialist/Customer Services

Job Description
Are you interested in driving change? Do you want to be part of a department that is on the path to becoming uniquely extraordinary? If so, join us as Stemilt’s
Sales Support Specialist, a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee valley community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world.

Stemilt’s
Sales Support Specialist is a self-led, high impact contributor who keeps Stemilt’s retail customers running smoothly. You drive accuracy and efficiency through proactive order management, sharp problem solving, and clear cross functional communication. With a focus on speed, precision, and exceptional service, you ensure every order aligns with operational capabilities and delivers a seamless experience for both internal teams and external partners.

Review and verify order details, including customer purchase orders, pricing, product availability, pack schedules, and shipping requirements.
· Enter, update, and maintain customer orders in internal ERP systems and databases with high accuracy and efficiency.
· Coordinate with cross‑functional teams to confirm product availability and address fulfillment challenges.
· Serve as a communication bridge between Sales and internal departments such as Production, Transportation, Shipping, and partner warehouses.
· Troubleshoot order‑related issues, including shortages, pack schedule conflicts, and shipping changes.
· Maintain accurate customer specifications, delivery requirements, and order instructions.
· Demonstrate flexibility by supporting occasional evening and weekend work as needed.
· Sales Support Manager o
Medical/Dental/Vision insurance o Short- and Long-term Disability insurance o Flexible Spending Account (FSA) o Life insurance o Paid holidays o Performance Incentive Plan
· An exciting opportunity to shape new performance standards, build knowledge, and open pathways for continued career growth or six months to one year related experience and/or training; Proficient in Microsoft Outlook, Excel, Teams, and Power BI; experience with Oracle ERP is a plus.
· Adaptable to change and shifting priorities.
· Comfortable with verbal communications, in person, and via telephone.
· Ability to deliver high quality results with an exceptional transparent, consultative, and partnering attitude.
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