Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 5-month contract in Chicago, IL 60606.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 5 months
Required Skills & Experience

• 2-5 years of related desktop and/or deskside support experience
• Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience
• Excellent customer service skills
• Strong attention to detail, timely communication, accurate documentation, and adherence to customer processes.
• A+ Certification
• Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Personable

What You Will Be Doing

• Responsible for maintaining accurate asset records, managing inventory levels, processing assigned cases, and ensuring service requests are handled within established SLA requirements.
• Inventory Management: Update and maintain the inventory sheet on a weekly basis, ensuring all updates are completed no later than Tuesday at 12:00 PM CST.
• Asset Receiving: Receive new assets, verify the required information, and update inventory and asset records accordingly.
• Asset Lifecycle Management: Identify older or obsolete assets and work with the team lead to initiate the appropriate asset disposal case and removal process.
• Customer Asset Management: Monitor and maintain the customer-provided asset list and deploy assets according to the customer's requested order, following the FIFO (First In, First Out) process.
• Case Management: Accept cases assigned to the technician and make initial contact within four business hours.
• Document all customer interactions, actions, and updates clearly in the case notes.
  SLA Management: Manage assigned cases to meet established SLA requirements with accurate and transparent status updates. Cases must not be artificially paused or placed on hold simply to avoid SLA impacts.