Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to support employees in Watertown, Massachusetts by preparing reliable laptop environments and delivering responsive technical assistance. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, improving the end-user experience, and keeping systems organized and up to date. The role combines hands-on desktop support, device setup, user guidance, and documentation within a fast-paced IT environment.

Responsibilities

Prepare, configure, and refresh Windows and Mac laptops using Intune while ensuring each device aligns with company security and operational standards. Deliver in-person desktop support for hardware, software, account access, and network connectivity issues affecting end users. Guide employees on the effective use of workplace tools such as Office 365, Box, Zoom, Slack, and related business applications. Record issue resolution steps and create clear knowledge resources to streamline support for recurring technical problems.

Partner with fellow IT team members to maintain consistent service delivery and resolve support requests efficiently. Build and update standard operating procedures and runbooks for core support and endpoint management activities. Maintain accurate records for IT assets, assigned equipment, and user inventories to support lifecycle tracking and accountability. Adjust to changing priorities in a growing IT organization and contribute across a broad range of support needs as required.

Requirements
At least 3 years of experience in desktop support, help desk, or similar end-user technology support roles. Associate's degree in Information Technology, Computer Science, or a related discipline, or equivalent hands-on experience. Working knowledge of Windows 10, Microsoft Windows environments, and macOS support. Experience with Active Directory, account administration, and service desk ticket handling. Strong troubleshooting ability across hardware, software, and user access issues. Clear communication skills with the ability to support users professionally and effectively.

Comfortable working both independently and collaboratively within an IT support team. Certifications such as CompTIA A+ or Microsoft Modern Desktop Administrator are helpful but not required. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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