Desktop Support Technician

Desktop Support Technician
Houston, TX (Onsite)
Contract to Hire
JPC - 20715

Solugenix is assisting a client, in their search for a Desktop Support Technician. This is a contract to hire opportunity based out of Houston, TX (Onsite).

We are looking for a friendly, customer-focused IT Support Specialist to join our team. In this role, you will be the first point of contact for our corporate users, helping them resolve technical issues quickly and professionally. Customer service is at the heart of this position. We provide white glove support, so the right person will be patient, approachable, and able to stay calm and positive when users are frustrated.

This is a great opportunity for someone with a few years of IT experience who enjoys helping people and wants to keep developing their technical skills in a modern, cloud-based environment.
What You Will Do

• Deliver white glove support: Provide friendly, professional support to corporate users, including executives, in person, by phone, and through tickets.
• Troubleshoot and resolve issues: Diagnose and fix hardware, software, and account issues, and escalate more complex problems to the appropriate team.
• Manage tickets: Log, update, and close tickets in ServiceNow, keeping users informed along the way.
• Support user accounts and devices: Handle password resets, account setup, and access requests in Entra ID, and assist with device setup and management through Intune.
• Support everyday tools: Help users with Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Onboard and offboard users: Set up and retire workstations, accounts, and peripherals for new hires and departing employees.
• Document your work: Contribute to knowledge base articles and standard operating procedures to help users and teammates.

What We Are Looking For

• Experience: 2 to 5 years of experience in IT support, help desk, or service desk roles.
• Customer service: Excellent customer service skills, with a patient, positive, and professional attitude. Experience supporting corporate or executive users is a plus.
• Communication: Ability to explain technical issues clearly to non-technical users.
• Troubleshooting: Solid understanding of basic troubleshooting for Windows, macOS, printers, and network connectivity.
• Microsoft 365: Working knowledge of Microsoft 365 applications.
• Eagerness to learn: A willingness to learn new tools and technologies. We are happy to train the right person.
• Teamwork: Ability to work well with others, follow established processes, and escalate issues appropriately.

Nice to Have

• Microsoft tools: Experience with Entra ID (Azure AD) and Intune.
• Ticketing systems: Experience with ServiceNow or a similar ticketing system.
• Certifications: CompTIA A+, Network+, or Microsoft 365 certifications.

Why Join Us
You will be part of a supportive team that values great service and helping each other grow. If you enjoy solving problems and making people's day a little easier, we would love to hear from you.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $34/hour to $36/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.