Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Okemos, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering dependable customer service. The role supports a real estate and property environment and focuses on maintaining smooth desktop operations, timely issue resolution, and consistent user support across Microsoft-based systems.

Responsibilities

Respond to user support requests and manage service desk tickets through resolution in a timely and detail-oriented manner. Troubleshoot desktop, laptop, and peripheral issues involving Microsoft Windows environments and related business applications. Support account access tasks, including user administration and basic maintenance within Active Directory. Diagnose and resolve Windows 10 system problems, escalating more complex incidents when necessary.

Provide hands-on and remote assistance to employees experiencing technical difficulties with devices, software, or connectivity. Document incidents, solutions, and recurring issues clearly to improve support efficiency and knowledge sharing. Assist with workstation setup, configuration, and routine maintenance to ensure reliable daily operations. Requirements
Experience providing help desk or desktop support in a detail-oriented environment. Working knowledge of Microsoft Windows and Windows 10 troubleshooting techniques.

Familiarity with Active Directory for basic user account and access support. Ability to investigate and resolve common technical issues using structured troubleshooting methods. Experience handling and updating service desk tickets with accurate documentation. Strong communication skills and a customer-focused approach to end-user support. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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