ServiceNow Engagement Manager

Key Responsibilities:

• Lead end-to-end ServiceNow implementations and transformation programs.
• Own scope, schedule, budget, resources, governance, risks, and change management.
• Serve as the primary contact for customers, partners, and executive stakeholders.
• Lead geographically distributed cross-functional delivery teams.
• Align ServiceNow solutions and deliverables with business objectives and measurable outcomes.
• Proactively identify and resolve delivery risks, issues, and dependencies.
• Partner with Sales, Customer Success, and Delivery teams to drive customer value.
• Mentor Project Managers, Consultants, and delivery teams.
• Use AI-enabled tools and insights to improve delivery efficiency and decision-making.

Required Qualifications:

• 8+ years of professional services, consulting, or enterprise technology delivery experience.
• Proven experience leading ServiceNow, workflow, or digital transformation programs.
• Strong program governance, financial management, stakeholder management, and risk mitigation skills.
• Experience managing executive-level customer relationships.
• Experience leading distributed teams and partner ecosystems.
• Excellent communication, presentation, negotiation, and leadership skills.
• ServiceNow CSA/CIS or other certifications preferred.
• Bachelor''s degree or equivalent experience.