Salesforce Scrum Master/PM

Title: Salesforce Scrum Master/PM

Location: San Francisco Bay Area, CA (Onsite)

Duration: Long-term Contract

About the Role:

As a PM/Scrum Master, lead and execute strategic and transformational projects in a fast-paced environment. The PM/Scrum Master serves a vital role and is in a unique position to help coach, guide, and facilitate an ambitious and knowledgeable team.

Responsibilities:

• Guide and coach scrum methodologies and assist the team in Scrum / Agile principles to drive process improvement
• Ensure cross-team coordination
• Work with teams to deliver value and coordinate within and outside of the team to facilitate the completion of the team's backlog and guide the team in adding stories to its backlog as appropriate
• Proactively identify impediments and appropriately resolve them using a network of peers (Scrum of Scrums) and formal channels (including escalation if required)
• Drive/manage/lead all aspects of multiple, simultaneous, fast-paced projects with distributed teams
• Manage the release plan, communication plan, risks, and issues management plan
• Assist product owner in managing the scope of the team(s) and facilitating changes
• Facilitate team's Agile Scrum ceremonies (Release Planning, Sprint Planning, Backlog Refinement, Daily Scrum, Sprint Review/Demo, Sprint Retrospective
• Ensure (using SCRUM and AGILE) appropriate, complete, and timely team achievement of all documentation, tracking and reporting metrics (including user stories, project progress, resource utilization, change requests, issues, risks, risk mitigation plans, test scripts, test results) and ensure delivery timelines
• Report, refine, and use metrics (quality, quantity) exhibiting the highest level of transparency to stakeholders in support of informed decision-making
• Facilitate documenting, publishing, and executing the team's continuous improvement plan (based on retrospectives)

Minimum requirements:

• 5+ years of experience leading cross-functional projects/Sprints and coordination (marketing, production, IT, customer service, etc.) following Agile Scrum
• Salesforce experience along with experience in Sales Cloud/Service cloud functionalities
• Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or Certified Product Owner (CSPO), PMP would be a great plus
• Expertise in using JIRA to manage project artifacts, documents, etc.