Head of Sales & Customer Service

Pepe Auto Group is currently seeking a highly skilled and experienced Business Development Manager to assist in managing both the Service and Sales BDC Departments. Responsible for leading and continuously training your team

• Ensure that department metrics and goals are met in relation to appointments set, shown and sold for all lead sources as assigned
• Be proficient in dealing with customers via telephone email and text
• Effectively utilize CRM, Equity Mining and Lead Management tools
• Be knowledgeable about sales/service process, business philosophy, and products
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Manage employee schedules and time clock reporting

Established customer base

• State of the Art Facility and Technology
• Benefits including medical, dental, vision and 401k
• Supplemental benefits (life, disability, accident etc.)
• Paid vacations, sick days and holidays
• Prior Automotive BDC Management is required preferably in a high line dealership, as well as experience leading high performing teams.

Pepe Auto Group believes our success is attributed to our employees. At Pepe Auto Group, you can expect to work with the best. We believe in empowering our employees, which results in exceptional customer service.