CX Strategy & Capability Leader, Digital Experience

Jetstar Airways Pty Ltd is seeking a Customer Strategy & Capability Lead to shape how customer experience is understood, measured and embedded across Jetstar's digital domains. You will develop our CX system, research practices and insight capabilities to help Product, Design, Commercial, Engineering and Technology teams prioritise customer-centred decisions.

This is a ground-up role building measurement frameworks and CX capability, leading customer research and insights, and influencing senior