Production Support Engineer - Remote / Telecommute

We are looking for Production Support Engineer - Remote / Telecommute for our client in Aliso Viejo, CA.

Job Title: Production Support Engineer - Remote / Telecommute

Job Location: Aliso Viejo, CA

Job Type: Contract

Job Overview:

Pay Range: $33.00hr - $38.00hr

Requirement/Must Have:

• 4+ years of experience in Production Support, Application Support, IT Operations, Database Operations, Observability, or Infrastructure Support.
• 1+ years of experience leading technical teams, incident response, operational governance, stakeholder management, and service ownership.
• Proficiency in SQL Server Administration and Support.
• Experience with Oracle Support and Operations.
• Experience with Datadog Administration and Observability.
• Knowledge of SSIS, SSRS, and Informatica.
• Experience in Incident and Problem Management.
• Experience with Performance Monitoring and Tuning.
• Experience in Production Support and SWAT Engagements.
• Ability to perform Root Cause Analysis.
• Experience in Monitoring and Alert Management.
• Ability to create and maintain Documentation and Runbooks.
• Strong verbal and written communication skills.
• A positive attitude and passion for technical support.

Responsibilities:

• Participate in daily operational support activities and assist engineers in troubleshooting and issue resolution.
• Support production incidents, critical escalations, and lead technical investigations.
• Support deployments, change implementation, and perform monitoring onboarding and configuration.
• Define monitoring standards and governance while creating and maintaining monitors and dashboards.
• Drive alert optimization, noise reduction, and improve monitoring coverage and observability maturity.
• Partner with application teams, DBAs, and engineering teams to support vendor engagements.
• Participate in P0/P1/P2 incidents and SWAT bridges to assess business and operational impact.
• Provide leadership and stakeholder updates during incidents and ensure corrective actions are taken.
• Lead Root Cause Analysis efforts to reduce recurring incidents and alert fatigue.
• Identify technical debt and improvement opportunities to enhance service reliability.
• Identify and prioritize automation opportunities and partner with automation engineers on operational workflows.
• Coach and mentor engineers to drive cross-training and knowledge sharing.
• Own KPI/SLA reviews and maintain governance dashboards and service metrics.
• Support migration activities and automation transformation roadmaps.

Nice to Have:

• AI and Automation Platforms.
• Power Automate.
• Playwright.
• Workflow Automation.
• Monitoring as Code.
• Reliability Engineering.
• Cloud Monitoring and Observability.

Skills:

• SQL Server.
• Oracle.
• Datadog.
• SSIS.
• SSRS.
• Informatica.
• APM Services.
• Precise.
• TeamQuest.
• Incident Management.
• Root Cause Analysis.
• Automation.
• Observability.

Qualification And Education:

• Hands-on technical leadership experience in operational health and reliability.
• Experience in service ownership for Datadog, SQL Server, and Oracle operations.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities