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Production Support : Pittsburgh, PA : Long-Term Contract

HAN IT Staffing Inc.Pittsburgh, PA🇺🇸United StatesPosted 2 Sept 2026

Why This Role Stands Out

This long-term contract role offers a fantastic opportunity to deepen your ITIL and production support expertise in a dynamic manufacturing environment. You'll thrive here if you excel at incident management, release coordination, and stakeholder communication, leveraging your skills to ensure smooth operational continuity. Apply now to join a reputable company and contribute to critical production support functions.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Pittsburgh, PA, United States
Posted
Yesterday
ConfluenceJira

Job Description

Hi,
 
I'd like you to take a look at a great new position we now have available! Your opinion would be valued with regards to this opening. I really appreciate sending an updated resume & the best number with the best time to reach you
Role: Production Support
Locations: Pittsburgh, PA
Duration:  Long-Term Contract
Job Description
Change governance; Release and deployment coordination; Disaster recovery and resiliency planning; Incident and production support management; L1/L2 and on-call coordination; ServiceNow, JIRA, Confluence, SharePoint and xMatters; Leadership reporting and stakeholder communication; ITIL process knowledge
Nice to have:
  • Banking or financial services experience SRE, observability, SLIs/SLOs and error reduction Splunk, Dynatrace, Grafana or AppDynamics CI/CD and DevOps exposure
  • Business continuity and regulatory resiliency knowledge ITIL, SRE or DR certification
  • Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings.
  • Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders.
  • Manage release governance activities, including release tracker updates, approval coordination, deployment support, and production readiness follow-up.
  • Serve as Technology Resiliency Coordinator for applications, and related production services.
  • Coordinate DCR, DR, SF DR/FOS, and other resiliency activities to ensure planning, execution, tracking, and closure.
  • Coordinate between L1 and L2 production support coverage, US team rotations, Sunday SoD delegation, weekend support, and off-hours escalation coverage.
  • Oversee incident management for EOP sensitive client incidents, aged incidents, and critical production stability issues.
  • Provide operational guidance to the ECC team and support readiness for expanded critical monitoring responsibilities.
  • Maintain, monitor and govern operational tools and repositories, including xMatters, Confluence, ServiceNow Knowledge, JIRA SDG, SharePoint, SNO dashboards
  • Scale towards SRE adoption by practicing reliability engineering practices such as service health indicators, operational readiness standards, observability, error reduction, and proactive resilience engineering.
  • ServiceNow, JIRA, Confluence, SharePoint and xMatters; SRE and observability practices; L1/L2 and on-call support coordination; CI/CD and DevOps; Banking and financial services domain knowledge; Business continuity and regulatory compliance 

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Thanks & Regards
HAN IT
   STAFFING

Chigiri Rohith Reddy

Sr.Technical Recruiter

100 Wood Ave S, Suite 102, Iselin NJ, 08830
 

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