Desktop Technician I

Envision LLC.United States🇺🇸United StatesPosted Sep 29, 2026

Why This Role Stands Out

This remote Desktop Technician role offers a fantastic opportunity to gain broad exposure to diverse IT technologies and contribute to global support operations, with excellent potential for learning and career advancement. You'll thrive here if you're adaptable, eager to learn new technologies quickly, and dedicated to providing exceptional customer service. This long-term contract position is an excellent chance to develop your IT skills within a reputable company.

Quick Overview

Seniority

Mid Senior

Work mode

Remote

Location

United States

Posted

2 weeks ago

SSOAgileContinuous ImprovementGoogle CloudServiceNow

Job Description

Job Title Desktop Technician 1

Location / Work Arrangement: Remote, but one week of on-site training in Chesterfield, MO

Estimated End Date: Long-term contract

Schedule/Shift 8:30 am 5:30 pm

Chance of extension or conversion? Yes

Reports to: the Manager, Global ITSM in the Global Technology Services department

Position Overview: Edgewell Personal Care is seeking a highly adaptable candidate to assist with application and process training, tech support on break fix issues, service requests, and workflow support for internal colleagues. This unique role allows full visibility into global support issues affecting a multitude of desktop, network, application, manufacturing, and cloud platform technologies. It is a front-line assignment. The candidate should expect an immersive learning opportunity providing insight into manufacturing technologies and the value of an agile and efficient IT support department. The ability to quickly learn new technologies, resolve issues, and timely updates while delivering best in class customer service are paramount to success in this role. And the success of Edgewell Personal Care as a whole. You are valued.

Responsibilities and Duties:

Assist with flow and/or resolution of incidents and service requests in ServiceNow

Partner with global IT colleagues on defining, resolving, and/or escalating various IT issues

Work with internal IT teams on project specific tasks as assigned: security, audit, etc

Author and edit support documentation as assigned in Service Now knowledge base

Adopt a mindset of continuous improvement our processes are your processes

Participate in on-call rotation for emergency/production issues

Promote, support, and train colleagues in the use and adoption of new technologies and tools within the organization

Qualifications:

Associates degree in a technology discipline (computer science, cybersecurity, network engineering), business administration or relevant business systems

o Certifications with experience (Comptia A+, Network+, MCSA, MCDST, CCNA, etc)

Minimum three years experience in support of global infrastructure in a multinational organization

o Troubleshooting experience with hardware, desktop applications, cloud applications, middleware, Office 365, Google Cloud, Windows OS, Mac OS, SSO technologies, VPN technologies, and all related modern security protocols in each

o Training experience