Mac/macOS support / Helpdesk / IT support/ Technical support

IT Support Specialist

Seeking a hands-on Tier 1 IT Support Specialist for a 3-month contract to provide onsite day-to-day end-user support. Experienced IT support professional who can hit the ground running in a predominantly Mac environment and provide hands-on support to employees and executives They need someone experienced enough to come in and contribute immediately, but the work is primarily front-line, end-user support.

Key Requirements:

• 3+ years of IT support/help desk experience
• Strong hands-on Mac/macOS support (primary environment)
• Tier 1/Tier 2 end-user troubleshooting
• Google Workspace/Gmail and Slack support
• Zoom and conference room support
• Basic Windows support
• MFA/access troubleshooting; Okta experience a plus
• Laptop provisioning, onboarding, inventory, and hardware support
• Strong customer service and executive/user-facing skills
• Must be comfortable working 100% onsite
• Must be able to work independently and start ASAP