Associate Director, Patient Navigator Strategy, US Oncology, Marketing

Associate Director role designing and implementing patient navigator strategy for an mRNA-based individualized neoantigen therapy in early-stage melanoma. Responsible for building the patient support operating model, engagement frameworks, and governance structures to support seamless therapy delivery across a complex oncology treatment ecosystem.

Responsibilities
Define patient navigator strategy, operating model, service offerings, and engagement framework for individualized therapy
Establish patient education strategy and resources covering disease education, treatment journey, manufacturing, and timelines
Define consent requirements, approved messaging, support boundaries, and escalation pathways for navigator interactions
Partner with Data and Technology teams to establish CRM capabilities, workflow tools, and reporting solutions
Establish navigator performance measures, quality standards, and metrics; identify trends and improvement opportunities
Requirements
Bachelor's degree or equivalent; MBA or equivalent preferred
Minimum 5 years in pharmaceutical, biotechnology, or healthcare with patient services or navigation experience
Demonstrated experience designing and implementing patient support programs and engagement models
Knowledge of patient privacy, informed consent, compliance, and patient-facing communications
Strong strategic thinking, problem-solving, and ability to navigate ambiguity and operational complexity
Excellent communication, collaboration, and stakeholder management skills across matrix organizations
Experience establishing patient support guardrails, engagement standards, and compliant processes