Business Systems Analyst

Pay Range: $60.00hr - $90.00hr Job Overview: Supports IT development projects or operations by performing system configuration, development of technical documentation, and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end-user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching, and recommending resolution options, following standard procedures and processes according to established service levels.

Interviews key stakeholders and end users to analyze business processes and systems needs. Translates business requirements into functional and technical specifications. Captures use cases, user stories, and conceptual process models. Meets with customers to field direct requests, discuss requirements, and collaborate on solution design including business process and policy-related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff.

Develops test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provides functional support during project release go-lives, which may include occasional evening or weekend work. Assists with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem-solving, troubleshooting ability, business systems savvy, and attention to detail.

The Application Analyst reports to the Senior Director, Administrative & Campus Systems (ACS). The candidate provides subject matter expertise and operational support for critical technology services and provides Tier 2 support to related applications. The Application Analyst is responsible for the operations and maintenance of their business services. The candidate collaborates with a matrixed team that supports technology solutions from across the organization's IT portfolio to meet specific needs.

The candidate interfaces with a wide range of people across the organization and works with IT leaders to set priorities and manage the team's capacity. The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. The candidate has experience effectively consulting with business partners, developing and delivering a wide variety of technology solutions in a high-touch, enterprise-level environment.

The candidate has excellent listening and critical thinking skills and exhibits the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. The candidate possesses superior maturity, professionalism, and judgment.

Responsibilities: Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents. Diagnose, escalate, and resolve incidents for assigned services, which could incorporate a combination of custom-built and third-party products. Provide subject matter expertise on the utilization, implementation, and support of products under the Administrative & Campus Systems (ACS) portfolio and related applications and services.

Collaborate with a matrixed team of full-time staff and temporary workers who provide day-to-day operational support services for their services. Provide Tier 2 support to ACS applications. Ensure regular communication with all involved partners, stakeholders, and the community about the current status of projects, as well as what is on the product horizon. Collaborate with business and IT stakeholders on the product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans.

Complete other responsibilities as assigned.

Basic Qualifications: Minimum of two years' post-secondary education or relevant work experience is required.

Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location.

Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada.

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.