Quick Overview
Job Description
Role : Salesforce BSA
Alameda, CA
Description
Experienced Business Systems Analyst with strong expertise in business requirements gathering, functional analysis, gap analysis, and process improvement for enterprise applications.
Skilled in preparing BRDs, FRDs, user stories, acceptance criteria, process flows, and functional specifications in collaboration with business stakeholders and technical teams.
Experience supporting Salesforce (SFDC) CRM initiatives, business process analysis, system enhancements, and integrations with enterprise applications using REST APIs, JSON, and OAuth 2.0.
Proficient in Agile/Scrum methodologies, stakeholder management, backlog grooming, sprint planning, and cross-functional coordination.
Experienced in SIT, UAT, test case preparation, defect tracking, data validation, and release support to ensure solutions meet business requirements.
Strong background in production support, incident management, root cause analysis, and documentation using Jira and Azure DevOps.
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