Senior ServiceNow Product Manager

RESPONSIBILITIES

Kforce has a client that is seeking a Senior ServiceNow Product Manager in Coppell, TX.

Roles and Responsibilities

Product Strategy & Ownership:

• Define and own the product vision, multiyear roadmap, and strategic outcomes for assigned ServiceNow product areas
• Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations
• Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health

Strategic Service Architecture and Catalog Management:

• Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows
• Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations
• Drive simplification and rationalization of services to reduce duplication and complexity

Enterprise Stakeholder Leadership:

• Act as the primary product authority for business leaders, and technology partners
• Lead structured discovery and prioritization discussions focused on ServiceNow usage beyond request based demand fulfilment
• Manage stakeholder expectations through transparent communication, product roadmaps, and value based prioritization

ServiceNow Capability Enablement:

• Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns
• Work with Architecture, Infrastructure, Asset Management teams to define and implement Resiliency boundaries in CMDB
• Define CMDB governance to improve data quality and communication
• Guide engineering and delivery teams to maximize out of the box capabilities and enforce standard usage patterns across the platform

REQUIREMENTS:

• 10+ years of hands-on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity
• Demonstrated experience managing enterprise scale platforms with multiple stakeholder groups and competing priorities

Strong understanding of ServiceNow usage to deliver outcomes, including:

• Workflow orchestration, forms, data models, CMDB, and integrations
• Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC
• Reporting, dashboards, and data quality considerations
• Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk
• Excellent communication skills, with the ability to articulate complex concepts in clear, executive ready language

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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