Why This Role Stands Out
This hybrid Helpdesk Support role offers an exciting opportunity to grow your IT career within a reputable enterprise, providing essential after-hours support and gaining valuable experience. You'll thrive here if you're a proactive problem-solver eager to develop your skills and contribute to a dynamic team environment. Apply now to advance your expertise and gain valuable exposure in a supportive setting.
Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Columbia, SC, United States
Posted
2 days ago
Active Directory
Job Description
Hansen Talent Group is seeking a Helpdesk Support Technician to support after-hours operations for a large IT institute in the greater Columbia, SC area. The ideal candidate is able to work 5:30PM - 7AM EST and interested in growing and learning as an IT Professional within an enterprise setting.
The Helpdesk Support Technician will be responsible for providing end-user support and monitoring system/network logs to identify any potential performance issues and support incident management efforts.
Duties:
The Helpdesk Support Technician will be responsible for providing end-user support and monitoring system/network logs to identify any potential performance issues and support incident management efforts.
Duties:
- Respond to incoming ticketed requests and calls related to needed technical troubleshooting and system outages, working closely with the end-user to ensure their understanding in the steps being taken and satisfaction in the results.
- Analyze and diagnose technical issues, troubleshooting at a Tier I/II level and escalating as needed.
- Support the administration of useraccounts in Active Directory by unlocking accounts and resetting passwords, escalating concerns to the IAM on-call teams.
- Troubleshoot VPN and secure network access in Citrix, providing knowledge base articles to end-users to support knowledge share and technical education.
- Monitor system/network logs and security tools, escalating concerns and triaging remediation efforts across technical teams and potentially impacted business units.
- Create thorough documentation of all activities in ServiceNow and update knowledge-base-articles as needed.
- Hands-on troubleshooting experience
- Strong communication
- Willingness to learn and grown in a regulated, enterprise IT team
Similar jobs
- HP
L1 Service Desk Analyst
NewHR Pundits
Chicago, IL🇺🇸HybridYesterdayTCP/IPActive DirectoryDNS+4Technology - IN
Help Desk Analyst
Innosoul inc
Raleigh, NC🇺🇸Hybrid1 week agoTechnology - GE
End User Support Analyst
NewGentex Corporation
Carbondale, Pennsylvania🇺🇸On-site1 hour agoTCP/IPAccount ManagementActive Directory+6 - AS
Desktop Support Technician
NewApex Systems
Newark, DE🇺🇸On-siteYesterday401kMicrosoft OfficePowerShell+2Technology - IN
Application Support Help Desk Analyst
NewInterBase Corporation
Raleigh, NC🇺🇸HybridYesterdayHelp DeskTechnology - LE
Sr. Tier 2 Helpdesk Lead with Security Clearance
NewLeidos
Fort Belvoir, VA🇺🇸$52k - $94k/yrHybridYesterdayPowerShellTechnology