Quick Overview
Job Description
Job Description - L1 Service Desk Analyst
Chicago, IL
Contract
Required Skills & Qualifications
Technical Skills
* 4-6 years of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.
* Good knowledge of:
o Windows 10/11
o Microsoft 365
o Active Directory / Microsoft Entra ID
o Microsoft Teams
o Outlook
o VPN and basic networking
o Printers and peripherals
o Hardware and software troubleshooting
* Experience working with an ITSM/ticketing platform such as ServiceNow, Jira, BMC, or similar.
* Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.
* Familiarity with remote-support tools and endpoint management platforms such as Microsoft Intune or SCCM/MECM is preferred.
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