Lead UX Designer

Key Responsibilities

Enterprise Discovery & Legacy Analysis

• Collaborate with Product, Engineering, Architects, and Business stakeholders to understand business objectives, user needs, and modernization goals.
• Analyze legacy applications, including 3270/green-screen interfaces, COBOL/CICS transactions, business rules, workflows, and data models to identify modernization opportunities.
• Conduct user interviews, contextual inquiries, workflow observations, and stakeholder workshops to uncover usability challenges and business pain points.
• Facilitate Design Thinking workshops, journey-mapping sessions, and co-creation activities to align stakeholders on product vision and priorities.
• Translate business and technical requirements into actionable UX strategies and design opportunities.

UX Strategy & Experience Design

• Define UX strategy and experience vision for enterprise modernization programs.
• Create personas, empathy maps, customer journeys, task flows, service blueprints, and information architecture that inform product direction.
• Simplify complex enterprise workflows into intuitive, task-oriented digital experiences.
• Design enterprise dashboards, reporting solutions, analytics, search experiences, workflow management, and decision-support interfaces.
• Identify opportunities to incorporate AI-powered experiences such as intelligent search, workflow automation, recommendations, conversational interfaces, and predictive insights where they provide measurable business value.